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Returns

Returns Policy | Signature Designer Print, Kaftans, Clothes & Fashion

RETURNS POLICY

At CAMILLA, we pride ourselves on our luxurious designs, intricate embellishments, and quality craftsmanship, however, we understand that there may be times where you will need to return an item purchased from us. This returns policy (this “Policy”) applies to all purchases made at CAMILLA’s stores located in the United States (the “CAMILLA Retail Boutiques”) and online at http://www.camilla.com.au/us (the “CAMILLA eBoutique”).

All correspondence relating to items purchased must be directed to the original place of purchase. CAMILLA eBoutique return inquiries cannot be managed by a CAMILLA Retail Boutique and vice versa.

ITEMS PURCHASED DURING MEMORIAL DAY SALE

We classify our Memorial Day sale as an event rather than a sale. This means normal returns policy applies. Please read our policy below.

CAMILLA eBoutique Returns

Full-Priced Items
Full-priced items purchased from the CAMILLA eBoutique may be returned for a refund or CAMILLA eBoutique credit (at your election) only if the conditions in this Policy are satisfied.

Sale Items
“Sale” or “markdown” items purchased from the CAMILLA eBoutique may be returned only for CAMILLA eBoutique credit, and only if the item(s) meet the conditions in this Policy for full-priced item returns.

Exchanges of CAMILLA eBoutique Purchases
Unfortunately, due to styles selling out quickly, we cannot offer exchanges on CAMILLA eBoutique purchases as your requested item may sell out prior to us receiving your return.

CAMILLA Retail Boutique Returns

Full-Priced Items
Full-priced items purchased from a CAMILLA Retail Boutique may be exchanged or returned for a CAMILLA Retail Boutique credit (at your election) only if the conditions in this Policy are satisfied.

Sale Items
“Sale” or “markdown” items purchased from a CAMILLA Retail Boutique are final sales and cannot be returned or exchanged for any reason.

Exchanges of CAMILLA eBoutique Purchases
Unfortunately, due to styles selling out quickly, we cannot offer exchanges on CAMILLA eBoutique purchases as your requested item may sell out prior to us receiving your return.

Returns Conditions and Exclusions

Non-Refundable/Exchangeable Items
CAMILLA will not accept any refund or exchange on the following items:

  • hosiery;
  • lingerie, intimates and undergarments; and
  • earrings and jewelry.

Return Conditions
Returns of swimwear may be refused if the hygiene seal is not intact, or if the item is assessed to be unfit for resale by CAMILLA for hygiene reasons. Please ensure that swimwear is tried on over your own underwear to maintain its hygiene. This clause does not apply where an item has a manufacturing defect which has been brought to our attention within 6 months of the purchase date.
The conditions of CAMILLA providing a refund or credit are that:

  • the goods are returned to the original purchase location within 30 days of the original purchase date. Returns outside these time frames may be accepted at the sole discretion of CAMILLA in which case only a CAMILLA eBoutique or CAMILLA Retail Boutique credit will be offered;
  • proof of purchase to CAMILLA’s satisfaction is provided, in the form of the CAMILLA transactional receipt or invoice; and
  • the items are in their original condition, meaning that:
    • all tags are still intact;
    • the items are in their original packaging; and
    • the items have not been worn, altered, damaged or washed (this includes shoes returned with sole markings or scratches).

Faulty Returns

CAMILLA Retail Boutiques or CAMILLA eBoutique can assist you with your return of a faulty item by offering you the following solutions, if the conditions for faulty returns are satisfied:

  • if the fault is minor (as determined at the sole discretion of CAMILLA), we may elect to repair the product, where possible;
  • if the fault is major (as determined at the sole discretion of CAMILLA), you may elect to receive:
    • a replacement product (if possible); or
    • credit; or
    • a refund of the original purchase amount (except if the original purchase was made using a credit).

CAMILLA will only offer you a repair, exchange, credit or refund if the following conditions for faulty returns are satisfied:

  • the goods are returned within 6 months from the date of purchase;
  • proof of purchase to CAMILLA’s satisfaction is provided, in the form of the CAMILLA transactional receipt or invoice; and
  • upon assessment by CAMILLA, in each case as determined at the sole discretion of CAMILLA:
    • the item is considered faulty, whether due to a manufacturing fault or otherwise; or
    • in respect to CAMILLA eBoutique purchases, the item varies significantly from the CAMILLA eBoutique description and/or images; or
    • in respect to CAMILLA eBoutique purchases, the item delivered is not the item that was ordered.

  • CAMILLA will not offer a repair, exchange, credit or refund of any item where fault or damage has been caused by the wearing of, or incorrect caring for, the item. However, if you believe the item is faulty please follow our return procedure appropriate to your channel of purchase (e.g. CAMILLA Retail Boutique or CAMILLA eBoutique).

Return Procedure – CAMILLA Retail Boutique

The items for repair, exchange or return must meet the requirements set out in this Policy. Items may be presented at any CAMILLA Retail Boutique for assessment and processing in accordance with the terms of this Policy.

Return Procedure – CAMILLA eBoutique

The items must meet the requirements as outlined above. Please email online@camilla.com.au to request a Returns Authorization Number (RA#).

Returns will not be accepted without the CAMILLA eBoutique Online Returns Form, Proof of Purchase and RA#. Please fill out the CAMILLA eBoutique Online Returns Form (sent with your original order); Download the PDF here.

Send the completed returns form with your Proof of Purchase, RA# and return item(s) to:
CAMILLA.com
C/O BERGEN LOGISTICS
15905 Commerce Way
Cerritos, CA 90703

Returned items must be received by CAMILLA eBoutique at the address above within 5 business days of CAMILLA eBoutique issuing the RA#.

Shipping & Return Shipping
Original shipping charges are non-refundable and charges for returned items are your responsibility.

Camilla takes no responsibility, and will not be liable, for loss of returned items prior to delivery to camilla.We encourage you to return your item(s) via registered or traceable postal services as return parcels remain your responsibility until received by CAMILLA. Returned items must be sent by a prepaid method of shipping.

Refund Tender

If you are entitled to a refund, your refund will be returned in the same manner as the original payment method; for purchases made by credit or debit card, the cardholder and the same card are required. If the original payment method was CAMILLA Retail Boutique or CAMILLA eBoutique credit, you will receive the same type of credit.

In respect to CAMILLA eBoutique, returns are processed in accordance with our processing procedures. Processing of refunds can take up to 5 business days to show on your account due to varying processing times between payment providers. You will receive an email from CAMILLA when you refund has been processed

CAMILLA Retail Boutique Credit

As our CAMILLA Retail Boutiques and CAMILLA eBoutique are separate, CAMILLA eBoutique credit cannot be swapped for CAMILLA Retail Boutique credits or vice versa.

CAMILLA eBoutique Credits

If you are to receive a credit for CAMILLA eBoutique, the credits are applied to your CAMILLA eBoutique Account once your return has been processed. CAMILLA eBoutique credits are valid for 6 months and can be used only for purchases via the CAMILLA eBoutique.

You can check your CAMILLA eBoutique credit balance by logging on to your account. To use your CAMILLA eBoutique credits you will have the option in the checkout on the payment step to use CAMILLA eBoutique credits. To log into your account CLICK HERE.

Gift Returns

If you have received an item purchased from a CAMILLA Retail Boutique or CAMILLA eBoutique as a gift and you would like to return that item or exchange it, then you must follow the procedures set out in this Policy to return your gift.

Consumer Guarantees

Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and this Policy and in relation to the CAMILLA eBoutique, any terms of use and purchase specified on the website.

If you are a consumer as defined in the ACL, the following notice applies to you: "Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

Amendment

This Policy may be amended from time to time by CAMILLA, without prior notice, as further described in the Terms of Use. BY USING THE WEBSITE, YOU AGREE TO BE BOUND BY THE MOST RECENT VERSION OF THE TERMS, INCLUDING WITHOUT LIMITATION THIS POLICY. Please review CAMILLA’s current Terms before making any purchase.

Contact

For any questions or notice, please contact us at:Address: CAMILLA, 13 Bowden Street, Alexandria, NSW 2015 Australia