0

Welcome to our U.S. site

Free shipping when you spend $500
Prices are in USD$
Easy in-country returns
Duties & taxes are included at checkout
Shipping somewhere else? Change your delivery country

Shipping information

DISPATCH & SHIPPING DURING MEMORIAL DAY

During our Memorial Day sale the warehouse team receive a large amount of orders which impacts the time we can get them out to you. Please allow an additional 5 business days for dispatch of your order. Once your order has been shipped, normal shipping times apply. 

DELIVERY RATES & TIMES

SERVICE ESTIMATED DELIVERY TIME COST ORDER OVER $500 ORDER OVER $1000
STANDARD SHIPPING 3-5 Business Days (metro areas) $25 NA FREE!

DELIVERY TERMS

These shipping terms apply only to shipments within the United States of purchases from www.camilla.com.

SHIPPING FEES

Shipping fees will be charged on all orders in accordance with the Shipping Fee Table which may be updated at our discretion from time to time. Shipping fees will include a standard or express fee per shipment and a re-shipment fee, each as applicable.

SHIPPING NOTIFICATION

Once your order has been dispatched, you will receive an email with tracking details, which will allow you to track your order every step of the way. You can also check the status of your order by logging into your account. Click here to log into your account.

U.S. EXPRESS & STANDARD SHIPPING

Orders are dispatched before 1pm AEST Monday – Friday. We use UPS for express and standard shipments. Orders will arrive at your shipping address between [8am – 6pm ] Monday to Friday. Please ensure that an authorized person is available at your shipping address as a signature will be requested upon receipt of shipment. If an authorized person is not able to sign for your shipment, the driver will leave a card and the shipment will be returned to the nearest collection center for you to collect. Please ensure your shipping details are correct as we are unable to re-direct shipments once your order has been dispatched.

Orders made with our express service must be placed before 1pm PST Monday – Friday in order to be shipped the following business day (excluding public holidays and weekends).

Shipping times are listed in the Shipping Fee Table and are an estimate only and YOU AGREE WE WILL NOT BE LIABLE FOR ANY DELAY IN SHIPMENT. For further detail, please refer to the DISCLAIMERS; LIMITATION OF LIABILITY section of our Terms and Conditions.

FREE SHIPPING

If your order qualifies for free shipping, the cost of shipping will be automatically deducted from your order total.

There is a free Shipping Calculator in the checkout to let you know how much you have to spend for your order to qualify for free shipping.

From time to time, we may offer free shipping promotions. Please note that free shipping promotions will be applied to your order on the payment page and may be subject to terms and conditions (such as minimum spend or specific dates). To be notified of any future free shipping or other promotions by email, simply sign up to CAMILLA news on the bottom right navigation.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact our Customer Care Team within 7 business days of placing your order so that we may assist you.

LATE SHIPMENTS

In estimating your shipping time, please note that shipping times may vary from product to product. Most orders will be dispatched from our warehouse within one to three business days of placing an order. From time to time, we may post a notice on our website informing of a shipping black out period.

We attempt to ship goods within the estimated time frame; however, WE WILL NOT ACCEPT ANY RESPONSIBILITY OR LIABILITY FOR ANY LATE SHIPMENTS. For further detail, please refer to the DISCLAIMERS; LIMITATION OF LIABILITY section of our Terms and Conditions.

For out of stock items please refer to the PRODUCT AVAILABILITY section of our Terms and Conditions.

DELIVERY DURING EVENTS OR SALE PERIODS

During sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please allow at least 2 to 3 business days for us to dispatch your order during these busy periods.

To be notified when we have events and sales simply sign up to CAMILLA news on the bottom right navigation.

Questions About Shipping

If you have any questions related to shipping or your delivery, please contact our Customer Care Team:
Address: CAMILLA, 13 Bowden Street, Alexandria, NSW 2015 Australia
Hours: Monday-Friday 9am-5.30pm AEST
Phone: +61 2 8353 1800
Email: online@camilla.com.au